Freshdesk
Engage in more meaningful conversations every day, across every channel, with every customer.
Key Features
Explore the core benefits built to solve your challenges.
Customer & agent delight made easy
Provide the best, most intuitive support across all channels. Proactively understand customer needs to serve excellence, the first time. Save time and reduce repetitive tasks. Help agents rapidly resolve customer inquiries with workforce automation and knowledge from one, unified platform.


Connect on channels that customers love
Impress customers with availability in their channel of choice, and seamless transitions at any point in their journey. Integrate a blend of conversational experiences including live-chat, web, mobile, and contact center support. Help customers find answers fast. Launch AI-powered chatbots to easily guide customers in solving their questions.
Deliver field service that remote agents trust
Now more than ever, filed teams need to serve customers safely and effectively while working remotely. Offer field service that remote agents can trust to easily resolve issues while on the road. Route service teams efficiently based on availability, proximity and skillset. Offer customers real-time updates via conversational bots and simplified appointment scheduling.

Are you ready to make something special?
We provide software, mobile application, and web development services, implementation and migration services, customer training, 24/7 phone, email, and chat customer support, remote access customer technical support, licensing and management, a dedicated customer support team, maintenance, ongoing consultations, and integration services. Every software solution we recommend is a proven leader in its category, ensuring you get the best tools to achieve your goals.