Skip to content
Book a call

Supplier directory

Updated

AI and CX automation suppliers in the Software Results portfolio

These are the AI and customer experience automation suppliers we can put in competition for your service operation: voice and chat agents, real-time assist for human agents, conversation analytics, coaching and quality tools, and knowledge platforms. It is the AI and CX automation directory we source from, not a ranking. The advice costs you nothing, and you sign directly with the supplier you choose.

Schedule a CallHow we source AI & CX Automation

What AI and CX automation suppliers sell, and who buys it

AI and CX automation covers software that handles or improves customer conversations: voice and chat agents that resolve requests without a person, real-time assist that listens to calls and prompts human agents, conversation analytics that reviews every interaction instead of a sample, coaching and simulation tools for training, knowledge and guided-workflow platforms, and audio tools that clean up the agent's side of a call. Most suppliers here do one of these well, and a few cover several. Many sit on top of an existing contact center platform rather than replacing it.

The buyers are customer experience and contact center leaders asked to handle more volume without more headcount, operations leaders who want every call reviewed for quality or compliance, and IT leaders asked to pick a vendor before the business case is settled. The strongest projects start from a specific set of repetitive requests, a quality gap, or a training problem, not from a mandate to use AI.

How we scope an AI and CX automation evaluation

We start with the conversations, not the technology. We look at the top reasons customers contact you, the volume and handle time for each, how many are resolved on the first contact, the systems an agent touches to resolve them, and the contact center platform and CRM in place. That becomes a written scope that names the use cases worth automating or assisting and the measures that will decide whether the project worked.

Suppliers answer in writing first, with pricing stated on the same unit and integration work priced separately. Finalists run a proof on your own data or a limited share of live traffic against the agreed measures, and your team meets only them.

All 52 AI & CX Automation suppliers in the portfolio

Listed alphabetically, not ranked. Supplier names are listed for identification only and remain the trademarks of their owners. Listing here is not an endorsement by the supplier.

Missing a name you expected? Ask us. If a supplier fits your requirement, reaching them through an advisor still costs you nothing. You can also search the whole portfolio.

Ask About a Supplier

Sourcing questions

What is the difference between an AI agent and agent assist?

An AI agent talks to the customer and resolves the request itself, handing off to a person when it cannot. Agent assist listens to a conversation a person is handling and suggests answers, next steps, or compliance prompts in real time. AI agents reduce the number of contacts people handle, while assist tools make the contacts people still handle faster and more consistent. Many operations use both, on different types of requests.

Who owns the recordings and transcripts an AI supplier processes?

Settle it before any data leaves your systems. Proposals should state where recordings and transcripts are stored, whether the supplier uses your data to train models shared with other customers, how long it is kept, and how it is deleted when the contract ends. Customer conversations carry personal and sometimes payment or health information, so the answer belongs in the contract rather than a sales call.

What should we have ready before AI and CX automation suppliers quote?

A list of the top contact reasons with monthly volume and handle time, transcripts or recordings for a sample of each, the contact center platform, CRM, and knowledge base in use, the channels customers use, the rules that apply to recordings, and the measure that would make the project a success. With that, suppliers can propose a scoped proof and price it in writing.

Related reading

Talk to a Technology Advisor

Tell us what you are looking at. An advisor replies within one business day with the market checked on your behalf. No cost, no obligation.

What are you looking at? (choose any that apply)
When does this need to happen?

Two quick steps. No cost, no obligation.

Stop buying technology alone.

Put 600+ suppliers in competition for your business. Thirty minutes with an advisor, no cost, no obligation.

Schedule a Call