Reimagine more meaningful conversations and turn service agents into customer champions. Launch customer and employee delight in under 3 months!
Simplify every experience and put customers back in control by offering the support they expect, in their channel of choice.
Give agents more context and automation to proactively understand customer needs and offer the next-best-action.
Achieve speed in delivering remarkable customer service. Our customers realize service productivity gains in under 3 months, and innovate faster with the NEO platform.
Provide the best, most intuitive support across all channels. Proactively understand customer needs to serve excellence, the first time. Save time and reduce repetitive tasks. Help agents rapidly resolve customer inquiries with workforce automation and knowledge from one, unified platform.
Impress customers with availability in their channel of choice, and seamless transitions at any point in their journey. Integrate a blend of conversational experiences including live-chat, web, mobile, and contact center support. Help customers find answers fast. Launch AI-powered chatbots to easily guide customers in solving their questions.
Now more than ever, filed teams need to serve customers safely and effectively while working remotely. Offer field service that remote agents can trust to easily resolve issues while on the road. Route service teams efficiently based on availability, proximity and skillset. Offer customers real-time updates via conversational bots and simplified appointment scheduling.
We provide software, mobile application, and web development services, implementation and migration services, customer training, 24/7 phone, email, and chat customer support, remote access customer technical support, licensing and management, a dedicated customer support team, maintenance, ongoing consultations, and integration services. The software applications we select are leaders in their category.