Let users raise tickets via email, self-service portal, phone, or in person. Track, prioritize, assign, and automate resolution processes to drive service desk efficiency. Track and evaluate all your IT assets - hardware assets, software licenses, contracts, virtual assets, and other configuration items in stock and in use.
Make it easy for IT to partner with your employees and enhance the success of your business with Freshservice. This program streamlines the process to improve productivity and reduce downtime.
Standardize the service delivery from IT across departments for a more consistent experience. Repetitive tasks are automated to improve workflow while providing the necessary support. Because Freshservice offers a no-code platform, it’s easy to develop customizations to meet your needs.
One of the benefits of this platform is that it allows you to have a single system to track requests that come in and those that are pending approval. You can also receive status updates with just a simple drag and drop command to move the task along. Embed subtasks into the original task, get automatic approvals and review requests to ensure they are being handled in a timely manner.
Because everything is in one place, you can improve efficiency and decrease the time it takes for resolution while improving employee access to applications. Store manuals and other information and documentation in one place. This makes it easy to share information and connect teams.
The result of working in a program like what Freshservice offers is zero maintenance, minimal training and reduced dependency on IT. Customize the service desk to fit your company’s needs. Codeless configurations make it simple to add apps and other integrated products.
Utilize a modern help desk that is part of a comprehensive
team. With automated approvals, you are always ready for an audit. A single portal allows you to publish policy manuals for everyone to view while creating a functional work environment.
Ensure your staff have the tools they need to be productive with a help desk that is designed to meet their needs. Freshservice makes service management easy to allow your company to focus on more important aspects of the business.
We provide implementation and migration services, customer training, 24/7 customer support, remote access customer technical support, licensing and management, a dedicated customer support team, maintenance, ongoing consultations, and custom software development services. The software applications we select are leaders in their area and have solid reputations of being the best in the industry.